Return & Exchange Policy

Our Commitment to Quality and Plant Health Standards

At Central Wholesale Nursery, we take pride in the health and quality of our inventory. Because plants are living organisms that require specific care once they leave our facility, we adhere to the following policy:

Plant Warranty & Returns

Each plant species has specific requirements for sunlight, soil, water, and nutrients. At our San Jose nursery, we simplify plant care so your gardening efforts are successful and enjoyable.

2-Day Limited Warranty

  • We offer a 48-hour warranty on all plants from the time of purchase.

Transplant Clause

  • Once a plant has been transplanted into the ground or a different decorative pot, the 2-day warranty is immediately voided.
  • We cannot guarantee the health of a plant once it has been removed from its original nursery container.

Condition of Return

  • All returns or exchanges are subject to approval by our management.
  • Plants must be returned in the same healthy, “good” condition in which they were purchased.

No Returns After 48 Hours

  • We do not accept any plant returns or exchanges after the 2-day window has passed.

Receipt Required

  • A valid original receipt is mandatory for all return or exchange requests.

Hard Goods, Decor & Garden Essentials

To maintain our wholesale pricing and ensure the highest inventory quality for all customers, all sales are final on the following items:

  • Statuary & Fountains: Due to the weight, fragility, and specialized handling required for these pieces.
  • Pottery & Ceramics: Including all indoor and outdoor glazed or terra cotta containers.
  • Talavera Decor: Hand-painted items are unique and delicate; please inspect fully before purchase.
  • Hard Goods: This includes bagged or bulk soil, fertilizers, amendments, and gardening tools.

Our 48-Hour Health Consultation

We want your garden to thrive! While we do not accept returns, we are committed to your success. If you have concerns about the health of a plant you recently purchased, please follow these steps:

  1. Contact us immediately at (408) 280-1131.

  2. Visit us at our McKinley Avenue location within a 48-hour window of your purchase.

  3. Bring your receipt and, if possible, photos of the plant in its new environment so our experts can provide diagnostic help and care adjustments.

FAQs

Frequently Asked Questions

Plants are living things that are highly sensitive to their environment. Once they leave our nursery, we no longer have control over their sunlight, temperature, or watering schedule. A 48-hour window ensures the plant was healthy when it left us while giving you time to inspect it at home.

Yes, provided it is within the 48-hour window, you have your receipt, and the plant is in its original nursery container in “good condition.” All returns are subject to management approval to ensure the plant hasn’t been stressed or damaged.

Because we cannot control soil conditions, irrigation setup, or transplanting techniques, our warranty ends once the plant is in the ground or after 48 hours.

Items like Talavera, heavy fountains, and pottery are fragile and susceptible to cracks or chips during transport and handling. To ensure every customer receives brand-new, undamaged decor, we do not accept returns on these items once they leave the yard.

To protect our wholesale pricing and inventory tracking, a physical or digital original receipt is mandatory for any return or exchange. We recommend taking a photo of your receipt as soon as you purchase.

As long as it is within the 2-day window and the plant is in original, healthy condition, we are happy to help you with an exchange. Difference in price will be handled at the time of the swap.

Your South Bay Garden Destination

Visit Central Wholesale Nursery Today

We invite you to visit our nursery and see why we’ve been San Jose’s wholesale plant destination for 50 years. With self-service convenience, wholesale pricing, and public access, we make it easy for everyone—from landscapers to first-time gardeners—to find exactly what they need.

Stop by, walk our nursery grounds, and let our team connect you with the plants and landscaping essentials that will bring your outdoor projects to life.

Location

  • San Jose, California

Serving San Jose and surrounding South Bay areas including Santa Clara, Sunnyvale, Cupertino, Milpitas, Fremont, Morgan Hill & Gilroy.

Business Hours

Monday – Friday: 7:30 am – 4:30 pm

Saturday: 7:30 am – 4:00 pm (EXTENDED HOURS)

Sunday: Closed

  • Gates close 15 minutes before closing times

Contact

  • 408-280-1131